FAQ
The questions we get most.
Why human captioners and not AI?
AI gets you to ~92% on clean audio with one speaker and zero jargon. Real content has accents, overlap, terminology, sarcasm, and audio that wasn't recorded in a soundproof studio. Our captioners use AI as a starting draft — then edit it to publish-ready. You pay for the edit, which is where accuracy actually comes from.
How fast is "rush" really?
Rush is 12 hours guaranteed for content under 60 minutes. Most rush jobs come back in 6–8 hours. If we miss the SLA, the job is free.
What formats do you deliver?
SRT, VTT, TXT, JSON timecoded transcripts, and burned-in MP4. Custom formats (SCC, EBU-STL, broadcast) available on the Live & Specialist tier.
How do you vet captioners?
Application, two professional references, ID verification, a 10-minute sample edit graded by a senior captioner, and a probation period for the first three jobs. Less than 8% of applicants get on the platform.
Can I work with the same captioner repeatedly?
Yes — that's the point. Hit "Re-hire" on any past job, or save captioners to your team. They keep your style guide, glossary, and speaker list across projects.
What about confidential content?
Standard NDAs are signed at sign-up and on every job. We support custom NDAs, BAAs (HIPAA), and watermarked previews. Files auto-purge 30 days after delivery unless you tell us otherwise.
Who built this?
Mavericks was founded by Tessa Rae Farias — a CART captioner trained at Downey Adult School, DRA scholarship winner (2022), and member of the DRA, NCRA, and CCRA. She still takes captioning shifts every week. Tessa came to the work after years in theater, film, and live performance, which gave her an ear for how meaning lives in voice. The team is built around working captioners and accessibility specialists, by design.